Refund policy

At VELSORI, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed
  • Be in original condition with all tags attached
  • Be returned in the original packaging whenever possible

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items
  • Customized or personalized products
  • Items damaged due to misuse, improper care, or normal wear and tear

Return Process

To request a return, please contact our support team before sending any item back.

Email: support@velsoriwear.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • A brief explanation for the return request

Once your request is approved, we will provide return instructions.

Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was received
  • The item arrived damaged or defective

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include clear photos of:

  • The item received
  • The packaging
  • The shipping label

We will review the issue and arrange a replacement or refund if applicable.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to the original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or item, we recommend placing a new order after your return has been approved.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be processed or shipped and can no longer be canceled.

Contact Information

VELSORI
Vintage Silhouette LLC
7921 Roslyn St
Commerce City, CO 80022
United States

Email: support@velsoriwear.com
Phone: 720-427-5825

Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Changes will take effect immediately upon posting on this page.